Robots Take Over Korea’s Incheon Airport

Visitors to Seoul get a friendly welcome from artificial hosts

Since July 21, a pilot project by LG has seen a number of Airport Guide Robots and Airport Cleaning Robots assisting travellers arriving and departing Korea via Incheon International Airport.

The Airport Guide Robot roams the airport providing information and assistance to visitors, while the Airport Cleaning Robot will be on hand to keep the floors impeccably clean.
Equipped with LG’s voice recognition platform, the Airport Guide Robot understands questions in Korean, English, Chinese, and Japanese – the four most popular languages spoken at the airport, in order to provide assistance. The robot can connect to the airport’s central server to provide information regarding boarding time and locations of restaurants, shops, and other key features at the airport. With a quick scan of a boarding pass, the Airport Guide Robot can even escort the late or lost traveller to the right departure gate on time. The Airport Cleaning Robot detects areas that require the most frequent cleaning, stores those locations in its database and calculates the most efficient routes to get there. With these airport robots, LG is underlining its initiative to develop and expand its commercial robot business as a future growth engine. Currently, LG’s robot business is divided into two sectors: home and commercial. LG’s home robots include the HOM-BOT vacuum cleaner and the new Hub Robot while LG’s commercial business consists of robots specially designed to provide services in public areas such as airports, hotels and banks.
“LG is dedicated to the advancement and development of its robot technologies, which includes navigation, voice recognition, natural language processing, and of course, DeepThinQ,” said Song Dae-hyun, president of LG Electronics Home Appliance & Air Solutions Company. “It is this kind of effort and innovation that will drive LG forward in the Fourth Industrial Revolution.”