Nuance and Microsoft announce first fully AI-automated healthcare tool

Nuance Communications has launched Dragon Ambient eXperience (DAX) Express – a workflow-integrated, fully automated clinical documentation application.

The Microsoft-owned product is the first to combine proven conversational and ambient AI with OpenAI’s newest and most capable model, GPT-4.

DAX ambient solution launched in 2020, extending the proven Dragon Medical portfolio of solutions and building on the market-leading. DAX Express is the next milestone in Nuance’s long-standing mission to reduce administrative burden and empower clinicians to spend more time taking care of patients and less time on paperwork. The technology makes world-class AI available to more than 550,000 Dragon Medical users, is enhanced by GPT-4, and amplified by the power of Microsoft Azure.

Building on the rapid success of DAX, which is currently deployed across hundreds of healthcare systems, DAX Express represents the next step in delivering AI technology. This provides an immediate and highly accessible entry point for healthcare organisations to adopt at scale a new generation of AI-powered applications, leveraging their existing investments in trusted Nuance solutions.

Using a unique combination of conversational, ambient, and generative AI, DAX Express automatically and securely creates draft clinical notes in seconds for immediate clinical review and completion after each patient visit in the exam room or via telehealth patient conversations. Clinicians will benefit from the seamless capabilities of Dragon Medical One, DAX, and DAX Express, which are tightly integrated into the electronic medical record, beginning from pre-visit through post-encounter, reducing cognitive burdens and helping increase the joy of practicing medicine.

Nuance CEO Mark Benjamin comments: “Our state-of-the-art blend of conversational, ambient, and generative AI will accelerate the advancement of the care delivery ecosystem beyond what Nuance or Microsoft could have achieved separately – expanding our comprehensive portfolio of solutions that fulfil our vision to improve care quality and support enhanced outcomes for generations to come.”

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